Thanks Bill and the team!
I think I've got all my answers with regards to questions raised in this discussion thread.
On another note, I've had to raise a separate SCN message thread regarding timezone and localisation issues within Agentry:
http://scn.sap.com/thread/3483252
It has also been raised as a product issue with SAP Market Place (http://service.sap.com/sap/support/message/E/012002523100012656742013)
I realise it's a totally separate thread but was wondering if any of you could take a look at it and get back to me.
In any case, thanks for all the help and support.
Regards,
Roman.