Hi Giri,
Jansi has attached jet the guide to setup the configuration that you need, remember that this guide is for VAR escenario, you are able to do that if you manager licenses of that customer or both SAP customer numbers are from the same Company/group ( I think that this is Named CCOE ).
You also can do that if both customers are on enterprise maintenance, then you can merge both customers information on the same solution manager following SMaMS (Solution Manager as Managed Service), both customers are allow to use ITSM with the same solution Manager.
To allow that last, you have to follow the same Jansi Guide, but take that considerations:
- Don't run report AI_SC_GET_SAP_CUSTOMER_NUMBERS.
- Maintain view V_AISAPCUSTNOS manually.
- Create one RFC sync to SAP with report SM_CONFIG_RFC.
- Then, download each customer data using REFRESH_ADMIN_DATA_FROM_SUPPORT.
I hope that, this can help you.
Regards,
Lluis