In ARM, while creating a new/change request, roles are not added.

Hello Gurus,

I am implementing SAP GRC 10.1, in which I have encountered this issue in ARM whenever I am creating a new/change request, the new user is been created but the assignment of the roles to this new user is not done. The roles for the new user is empty.

FYI, in MSMP i have defined an agent ID as pfcg user groups, so basically it means all the approvals will come to the users who belongs to the user group and as a approver i m going into the inbox and approving the request and the request has been successfully processed and the new user has been created but the role is not assigned to him.

Please help.

Thanks