Re: SAP Engagement and Service Delivery in Work Center

Hi Vikram,

from below link

http://help.sap.com/saphelp_sm71_sp13/helpdata/en/ef/450907e01e4d9fabe17a9a1259c3e8/content.htm?frameset=/en/49/7dd5efb24847859397083879b2b52f/frameset.htm&current_toc=/en/37/24fe53582e0114e10000000a174cb4/plain.htm&node_id=617&show_children=false

what I understand on issue management is:

Issue Management is used for documentation and to track problems. It is the interface between your support organization and SAP Support. You can use this function to trace the solution to problems that were identified in a business process or solution.

My question is when customers can raise OSS incident to SAP, then why we require issue management ?

What is the difference between raising OSS to SAP & raising issue to SAP ?

Regards

PK