In addition, I believe this is some customised program or module pool. SCMS might be something like S Complaint Management System but we don't know it. We don't know what logic you have put behind. We don't know the process flow, and we do know nothing about it.
To get an swift response, you better explain the process, system and all the efforts you have tried. Only then anyone can assist you.
You should once read this, Asking Good Questions in the SCN Discussion Spaces will help you get Good Answers
ntn