Hello,
As I said I tried logging in using both S numbers i.e. the very first thing I tried was using the certificate for my old S number as I reasoned that S number was linked to my account so that was the one to used.
I only tried the other S number when the first one failed. I think the problem is that the original S number has expired i.e. I cannot use it for the SAP support portal any longer, or SCN.
Just to be clear about this:-
A "tenant administrator" is someone who has set up an account on the CAL?
I presume when the message "you have been authenticated" comes up it does not actually mean "you have been authenticated" but rather that "an attempt will be made to authenticate you".
I just tried pressing "cancel" when the list of two certificates came up, but I still got the "you have been authenticated" message and the confusing message about tenants.
How can I get to a screen where I can set up a new account using my new S number? How can I kill the old account?
Typing in cal.sap.com in a web browser just starts the automatic "authentication" process.
Cheersy Cheers
Paul