Action tab on Biller Direct portal

Hi,

We are using biller direct for credit card payments. When we look at the "Payments" tab on biller direct portal, the "Action" option is missing. Our security team reviewed authorizations and every thing looks good from that point of view. Is there any configuration required for getting this option?

Please let me know if any further details are required. Your inputs will be highly appreciated.

Thanks ,

Raj.